Terms & Conditions

1. About these terms

These terms and conditions (“Terms”) govern your access to and use of the website at moonpullpartners.com (“Website”) and any related services provided by Affpraisal Limited, a company registered in England and Wales (“Moonpull”, “we”, “us”, “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

2. About us

Moonpull is a trading name of Affpraisal Limited. Our registered office address is available on request. You can contact us at [email protected].

3. Use of the Website

You may use the Website for lawful purposes only. You agree not to:

• Use the Website in any way that breaches applicable local, national, or international law or regulation.
• Use the Website to transmit or procure the sending of unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of the Website, the server on which it is hosted, or any connected database.
• Use any automated system, including bots, scrapers, or spiders, to access the Website without our prior written consent.

4. Intellectual property

All content on the Website — including text, graphics, logos, icons, images, audio, video, software, and the design and arrangement thereof — is the property of Affpraisal Limited or its licensors and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Website without our prior written permission.

5. Information and content accuracy

The content on the Website is provided for general information purposes only. While we make reasonable efforts to ensure accuracy, we do not warrant that the information is complete, accurate, or up to date. Any reliance you place on such information is at your own risk.

We may update the Website content at any time without notice. We are under no obligation to keep the Website or its content current.

6. Services and product descriptions

Descriptions of Moonpull's products and services on the Website are provided for informational purposes. They do not constitute a contractual offer. The provision of Moonpull's monitoring and diagnostic services is governed by separate service agreements.

7. Free tracking test

Where we offer a free tracking diagnostic via the Website:

• The service is provided on a complimentary, no-obligation basis.
• Results are indicative and are not a guarantee of tracking accuracy or completeness.
• We reserve the right to withdraw or modify the free diagnostic at any time.

8. Forms and data submission

When you submit information through any form on the Website (including contact forms, demo requests, and the free tracking test), you confirm that:

• The information you provide is accurate and not misleading.
• You have the authority to submit the information provided.
• You consent to us processing this information in accordance with our Privacy Policy.

We use Salesforce to process form submissions. Your data may be transferred to and stored by Salesforce in accordance with their security and data handling practices.

9. Third-party links and services

The Website may contain links to third-party websites and services (including Calendly for demo booking, YouTube for video content, and Google Tag Manager for analytics). We have no control over the content or availability of these external sites and accept no responsibility for them. Your use of third-party services is subject to their respective terms and policies.

10. Limitation of liability

To the fullest extent permitted by law:

• The Website is provided on an “as is” and “as available” basis without any warranties, express or implied.
• We do not guarantee that the Website will be uninterrupted, timely, secure, or error-free.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Website.
• Our total aggregate liability to you for any claim arising from your use of the Website shall not exceed £100.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

11. Indemnification

You agree to indemnify and hold harmless Affpraisal Limited, its directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your use of the Website.

12. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

13. Cookies

We use cookies and similar technologies on the Website. For details, please see our Cookie Policy.

14. Changes to these terms

We may revise these Terms at any time by updating this page. The “last updated” date at the top of this page indicates when the Terms were last modified. Your continued use of the Website after any changes constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

If you have any questions about these Terms, please contact us at [email protected].